Our Code of Ethics

Time

First and foremost, we respect our customer's time. "If there's any delay, it's you we pay."™

Integrity

We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.

Respect for the Law

We adhere to all laws, regulations and ordinances that pertain to the plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.

Excellence

We service, repair, and replace plumbing systems and parts in strict accordance with the highest industry standards.

Safety & Reputation

We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.

Teamwork

We support each member of the team to strengthen the brand and build successful long-term relationships.

Service

We maintain the highest quality customer service to encourage repeat business and enduring relationships with our customers.

Respect for Others

We treat our customers, fellow employees and other industry professionals with the utmost respect.

Privacy

We show the utmost respect for the sanctity of our customers' homes and their privacy.

Competition

We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.

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